bd378 Help Center — FAQ

No. Each person is allowed only one account on bd378. Attempting to create multiple accounts will result in all accounts being suspended and any balances may be forfeited. Creating multiple accounts from the same IP address or device is strictly prohibited.

Yes, but identity verification is required for this change. Submit a request through Account Settings and follow the instructions provided by the support team. For security reasons, the change will not take effect until your identity has been confirmed.

bd378 supports deposits via mobile banking, bank transfer, e-wallet, and cryptocurrency. Each method has its own minimum and maximum limits. Log in to the cashier section to view all available options.

Deposits via mobile banking and e-wallets are usually credited instantly. Bank transfers may take 1–3 business days. Cryptocurrency deposits depend on blockchain confirmation times. If your deposit hasn't appeared within 1 hour, please contact support.

The minimum deposit amount varies by payment method. Mobile banking generally has a relatively low minimum to make it easy for everyone to get started. Check the Cashier section or ask support for the exact amount.

Withdrawal requests are typically processed within 24–48 hours. Mobile banking and e-wallets are faster, while bank transfers may take 2–5 business days. Withdrawals may be delayed if identity verification (KYC) has not been completed.

bd378 does not charge any fees on withdrawals. However, your payment provider (bank or mobile banking service) may apply their own fees. Network fees apply for cryptocurrency withdrawals. Visit the withdrawal page for full details.

First, make sure your KYC verification is complete and your bonus wagering requirements have been met. If the issue persists, contact us via live chat — our finance team will resolve it promptly. Have your transaction ID ready.

After registration and your first deposit, the welcome bonus is credited to your account automatically. In some cases, a specific promo code may be required. Read the full terms on the promotions page to claim your bonus.

A wagering requirement means you must place a certain amount in bets before you can withdraw a bonus. For example, a 30x wager means you need to bet 30 times the bonus amount. Requirements vary by bonus, so check the promotions page for full terms.

Yes, most bonuses have an expiry period — typically between 7 and 30 days. If the wagering requirements are not met within the given timeframe, the bonus and any winnings derived from it may be forfeited. Please read the terms and expiry conditions carefully before claiming a bonus.

bd378 offers Live Casino games (baccarat, roulette, blackjack), slots, Sports Betting (cricket, football, tennis), table games, and much more. Use the filters in the game lobby to browse by category and find your favorites.

Yes, bd378 is fully mobile-optimized. All games are available on both Android and iOS devices, either directly in your browser or through the app. A stable internet connection is recommended for the best experience with live streaming games.

If your internet connection drops during a game, the bd378 system automatically records the result of that round. Your balance will be updated correctly once you reconnect. If you notice any discrepancy, please report it to support.

bd378 uses industry-leading SSL encryption and firewall protection. Your personal information and financial transactions are fully secure. Enabling two-factor authentication (2FA) adds an extra layer of security to your account.

Contact support immediately via Live Chat and request that your account be suspended. Then change your password after completing identity verification. Make sure your email and phone number are also secure.

KYC (Know Your Customer) verification confirms your identity and helps prevent account misuse. It is part of international anti-money laundering regulations. Without completed KYC, large withdrawal requests may be held. You can verify easily using your National ID or passport.